Refund policy

Refund & Return Policy

Effective Date: July 14, 2026

At VAVA Vape, we are committed to providing authentic, high-quality products. Please read our Refund & Return Policy carefully before placing your order.

Returns

We accept returns within 7 days of receiving your order if:

  • The item is unused, unopened, and in its original sealed packaging.

  • You received the wrong product.

  • The product was damaged or defective upon arrival.

To request a return, contact us within 48 hours of delivery and provide:

  • Your order number.

  • Clear photos or videos of the product and packaging.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns or exchanges for:

  • Opened or used disposable vapes.

  • Opened pod kits or vape devices.

  • Opened e-liquids.

  • Opened pods, coils, or other consumable accessories.

  • Products damaged due to misuse, improper handling, or accidental damage.

Damaged or Defective Products

If your order arrives damaged or defective, notify us within 48 hours of delivery. Once verified, we will arrange a replacement or issue a refund where applicable.

Refunds

Approved refunds will be processed within 5–10 business days after inspection and approval.

Refunds will be issued to the original payment method or another mutually agreed payment method.

Shipping charges are non-refundable unless the error was caused by VAVA Vape.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Cash on Delivery (COD)

Customers who repeatedly refuse Cash on Delivery orders without a valid reason may be restricted from placing future COD orders.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact page or customer support channels.